Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

33.3%

Average Response Time

11.7%

Solution Rate

33.3%

Average Ratings

55%

Customer Retention Rate

75%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 37.5

2 Woolworths 25

3 Makro 23.3

Retailers

0800 11 22 88
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Pick n Pay - Pic n pay - cycad very dissapointing assorted gateaux slices

Michelle filed the complaint

4 October 2023

I purchased assorted gateaux slices, on the 25th of September at 6pm. I am very upset after tasting the cake slices, because they were old. I purcahes a chocolate mouse type of assortment and it was solid and the taste was off. I am dissapointed after spending the money on a piece of cake that looks appealing but it's barely edible.

This complaint has a private attachment.

Incident date: 25 September 2023

This complaint has been considered as not resolved.

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