Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Shoprite 23.8
3 Makro 22.3
...
Pick n Pay1.5
Retailers
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Pick n Pay - Order numbers

No resolution
User
User filed the complaint
15 October 2021
I am not happy with how my query is resolved, I was suppose to get a refund and it's a month now and still no refund.

I was advised that the refund details are giving issues and I supplied them with new details to refund to and still no joy. The service I received is not pleasant. When I give them a call they tell me that the query has been escalated but till today it's not resolved it's over a month. The incompetency of Pick n Pay Asap - Bottles is one that is not pleasant. I will not mention names.
This complaint has a private attachment.
Incident date: 29 September 2021
This complaint has been considered as not resolved.
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