Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
21.4%
Average Response Time
8.6%
Solution Rate
23.1%
Average Ratings
53.3%
Customer Retention Rate
66.7%
Category ranking
Retailers
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Pick n Pay - Online order

No resolution
Kristel Van Wyj
Kristel Wyj filed the complaint
26 April 2022
Hi, I placed an online order this morning, and on the app it says that my order has been delivered, but as yet I'm still waiting for it and it's 18:00 and it's still not delivered. I can not get hold of anyone to assist me in any way. I've logged two email enquiries and I have phoned the customer service where the team leader at the call centre just said that he would come back to me.This online order were made for certain reasons and this is nonsense. Nobody helps me in this matter and I will never support any pick n pay ever again. I will definately take this very unprofessional matter futher on social media!!!
Incident date: 26 April 2022
This complaint has been considered as not resolved.
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