Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

33.3%

Average Response Time

11.7%

Solution Rate

33.3%

Average Ratings

55%

Customer Retention Rate

75%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 37.5

2 Woolworths 25

3 Makro 23.3

Retailers

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Pick n Pay - No name brand smooth peanut butter: bn/22/23j

Odine Ferreira filed the complaint

8 August 2023

Product bought No name brand: smooth peanut butter. BN 22/23J BB 12/2024 contains black particles that taste like sand mixed with peanut butter throughout the container. Bought 2 containers did not open the second one. Slip not available anymore- unable to return.

Incident date: 8 August 2023

Odine Ferreira

22 August 2023

Still no reply - are the whole batch contaminated?

This complaint has been considered as not resolved.

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