Brand's performance
4.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
28%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Makro 26
2 Game 14.8
3 Spar 14.1
...
Pick n Pay4.2
Retailers
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Pick n Pay - I was sold rotten samoosas

No resolution
Siphosihle
Siphosihle filed the complaint
3 September 2021
On Tuesday 31 August i bought 3 samoosas at Ockfields pick n pay in Boksburg. I ate 2 by the 3rd one I realized the chicken samoosa is rotten. I still have the receipt and I called them say day since I was driving thru and dont stay in the area and there was no way I could go back. The manager Hope told me he'll talk to the supplier and they phoned me the following day. They both shifting the blame and claiming to sell fresh samoosas when they clearly poisoned me with rotten stuff and the supplier offering me more samoosas. I still have the rotten samoosa and the receipt and no one is coming with a solution.
This complaint has a private attachment.
Incident date: 31 August 2021
This complaint has been considered as not resolved.
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