Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.7%
Average Response Time
5.2%
Solution Rate
8.7%
Average Ratings
32.5%
Customer Retention Rate
25%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Spar 23.6
3 Shoprite 20.6
...
Pick n Pay13.4
Retailers
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Pick n Pay - I was over charged

No resolution
Dinah
Dinah filed the complaint
3 September 2023
I went to pick n pay in Bedworth park to buy few items.I got to the till give the cashier my smart shopper card to swipe , cause all the items is less with smart shopper. I ask her did she swipe my smart shopper card to confirm.She replay yes, pay for my items and left the shop. When I got home I look at my till slip, just to realize that she did not swipe my card and I pay normal price for all my items.I pay a lot more than what I was suppose to pay.
Incident date: 3 September 2023
This complaint has been considered as not resolved.
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