Brand's performance
4.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
28%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Makro 26
2 Game 14.8
3 Spar 14.1
...
Pick n Pay4.2
Retailers
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Pick n Pay - Gaslighting insolent treatment

No resolution
Nthabiseng Mosala
Nthabiseng Mosala filed the complaint
17 September 2021
I made a purchase at the till and requested a withdrawal of R500-00 from cashier: Ellen Mnguni. Upon the receiving the five hundred notes there was one that was sellotape. Then I kindly requested to exchange that hundred note for loose change. Instead the cashier opened the till gave me another hundred note - shut the till that had more than enough change, she rose up to her feet and exclaimed with an appalling attitude - I don't have change! When she clearly did. And left me hanging. I asked the cashier next to her and they both, publicly humiliated and degraded me infront of the entire store.
Incident date: 17 September 2021
This complaint has been considered as not resolved.
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