Is the brand Pick n Pay trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
30.8%
Average Response Time
10.8%
Solution Rate
30.8%
Average Ratings
40%
Customer Retention Rate
66.7%
Category ranking
Retailers
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Pick n Pay - False advertising

No resolution
cherry erfurth
cherry erfurth filed the complaint
27 January 2025
False advertising.
So I went to PnP hyper Boksburg for one hour only sale, when I got to store at 7 15/7 20 there was no stock of any of items advertise and I was running around store asking staff for help and no one help , finally found a manager and I was told I was to late , friend of mine was one of first in the store and she also confirm there was no stock when she was there either how can advertise good that aren't even there ? Person drive far and goes early to store to have this disappointment.and still have no one who helpful or know where anything is
Incident date: 27 January 2025
This complaint has been considered as not resolved.
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