Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

28.6%

Average Response Time

10%

Solution Rate

30.8%

Average Ratings

55%

Customer Retention Rate

75%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 35.5

2 Shoprite 32.5

3 Woolworths 25

Retailers

0800 11 22 88
[email protected]

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Pick n Pay - Exchange broken tv

Pieter wet filed the complaint

22 December 2022

I wanted to exchange my broken Aim tv at pick n pay in worcester with the invoice/proof of purchase. Then I was told I can not exchange my tv without the original box. The manager said I must make contact with cz electronics who must give permission to exchange without a box. How must I go through the holidays without a tv?

This complaint has a private attachment.

Incident date: 28 November 2022

Pieter wet rated the brand

17 March 2023

Pathetic customer care service!!!!!

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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