Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
37.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
30.8%
Average Response Time
10.8%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 37.1
2 Shoprite 30.3
3 Woolworths 25
Retailers
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Pick n Pay - Dry and old cake and doughnuts

No resolution
Kamogelo Ntamo
Kamogelo Ntamo filed the complaint
17 August 2023
Pick n Pay South Gate mall sold me old, dry cake and doughnuts. The cake was not spongy just dry and dull. Doughnuts even worse. This is a disgrace. Very disappointing for my kid and her friends this ruined the entire birthday celebration
Incident date: 17 August 2023
This complaint has been considered as not resolved.
Complaint #338723
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