Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
28.6%
Average Response Time
10%
Solution Rate
30.8%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Retailers
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Pick n Pay - Claudine hoff bakery

No resolution
Claudine
Claudine filed the complaint
19 July 2021
I chose two packages of Pic n Pay Bakery Brown Pita Bread at Trade Route Pic n Pay. I purchased my items and left the store. When I got home my son observed that one of the pita packages had yellow pita's in them and asked me if it was ok. When I checked them it had green and yellow mold growing on the side of it. I checked the expiry date and it displayed the 10th July which was a week earlier. The other package's sell by date was fine. I was very upset as I didn't notice this before leaving the store. I planned a meal for family with the Pita's, such a waste.
This complaint has a private attachment.
Incident date: 17 July 2021
Claudine
26 July 2021
I have still received a response, please advise urgently???
This complaint has been considered as not resolved.
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