Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
20.7
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
6%
Solution Rate
11.1%
Average Ratings
55%
Customer Retention Rate
50%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Game 23
3 Pick n Pay 20.7
Retailers
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Pick n Pay - Cancelled order not refunded since 24 nov 2022

No resolution
Yolandi Owen
Yolandi Owen filed the complaint
10 January 2023
I placed order 0026299423 on the 24th of November, cancelled it the same day as I was informed there is no stock.

On the 10th of December an amount of R2048.99 was debited from my account for this order. I have been struggling to get a refund since then.

I have not received the stock and want my money to be refunded today.
Incident date: 24 November 2022
This complaint has been considered as not resolved.
Complaint #246023
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