Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
20.7
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
6%
Solution Rate
11.1%
Average Ratings
55%
Customer Retention Rate
50%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Game 23
3 Pick n Pay 20.7
Retailers
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Pick n Pay - Broken item delivered

No resolution
Rina Adams
Rina Adams filed the complaint
7 June 2022
I placed an order with pick n pay asap and when it arrived half the tray of eggs were broken! The eggs were laying on their side inside the bag and they were broken!!!!!! I emailed customer service with pictures and NO ONE BOTHERS TO REPLY!!!!! I WANT THIS ITEM REPLACED! I DID NOT PAY FOR BROKEN EGGS!
This complaint has a private attachment.
Incident date: 6 June 2022
This complaint has been considered as not resolved.
Complaint #137022
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