Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.7%
Average Response Time
5.2%
Solution Rate
8.7%
Average Ratings
32.5%
Customer Retention Rate
25%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Spar 23.6
3 Shoprite 20.6
...
Pick n Pay13.4
Retailers
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Pick n Pay - Botched asap delivery

Resolved
3/10
Chantelle Meyer
Chantelle Meyer filed the complaint
28 September 2021
On Thursday 23 September I placed an order through Pick n Pay ASAP and the following happened. I ordered Picanha rump and received Sirloin steak (although I was charged for Pichana rump) I ordered a pack of mince and it arrived with the packaging torn and the meat exposed. I ordered 2 bottles of Bonaqua pump (750ml bottles) and received 1,5l bottles. I sent pictures of all this on the app and also emailed customer services. To date nobody bothered to contact me about it or try to resolve the issue. Today is Tuesday 28 September.
This complaint has a private attachment.
Incident date: 23 September 2021
Chantelle Meyer
Chantelle Meyer rated the brand
13 October 2021

The Pick n Pay brand in itself is fine, even shopping online is fine. Just don't use the ASAP app because they have no idea what they are doing.

This complaint was considered resolved.
Complaint #50321
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