Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10.5%

Average Response Time

6.3%

Solution Rate

11.8%

Average Ratings

55%

Customer Retention Rate

50%

Category ranking

Supermarkets - Large Retail

1 Woolworths 25

2 Game 23

3 Pick n Pay 21.1

Retailers

0800 11 22 88
[email protected]

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Pick n Pay - Bad service

Victor Palare filed the complaint

1 September 2021

I have received a bad service from pick n pay jubilee mall serviced by cashier Dineo Mosemi who tilled my groceries but didn't pack them I had to asked here to pack but instant of packing them she called on someone that who took forever to assist me I endup packing them myself

This complaint has a private attachment.

Incident date: 1 September 2021

Victor Palare rated the brand

5 October 2022

The brands needs to train the employees more consumers compliancy

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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