Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8.7%
Average Response Time
5.2%
Solution Rate
8.7%
Average Ratings
32.5%
Customer Retention Rate
25%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Spar 23.6
3 Shoprite 20.6
...
Pick n Pay13.4
Retailers
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Pick n Pay - Bad behavior

No resolution
Anelise
Anelise filed the complaint
22 August 2023
I got the worst customer service at Pick n Pay Qualisave Newcastle today. I was overcharged and the floor supervisor was so arrogant and disrespectful towards me. She refused to correct the incorrect price and to refund me. The cashier also told her the price is wrong, she said I must just pay that price. She stood with her arms crossed. When I said I am going to log a complaint with the manager, she arrogantly said in front of all the other customers, that I can do it. She doesn't care. She made me feel that I was wrong although I went to the shelf myself and showed her the price.
Incident date: 22 August 2023
Anelise
21 October 2023
Hi, I am still waiting for a response on this complaint.
This complaint has been considered as not resolved.
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