Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
32.6
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
28.6%
Average Response Time
10%
Solution Rate
25%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 32.6
2 Shoprite 32.5
3 Woolworths 25
Retailers
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Pick n Pay - Asap stands for pathetic n pathetic

No resolution
Sharon
Sharon filed the complaint
25 November 2022
PnP ASAP has got to be one of the worst online shopping platforms. The quality of products available are questionable as I have been sent expired and damaged food products on more than one occasion and the delivery times are never adhered to.
Their customer service department is a shambles as they don't ever apologise for their pathetic service and are quick to pass a refund without a decent explanation let alone apology.

Pick n Pay quite obviously prides itself on pathetic service as they dont seem to be phased in the least about their disastrous ratings.
Incident date: 25 November 2022
This complaint has been considered as not resolved.
Complaint #214122
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