Is the brand Pick n Pay trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
30.8%
Average Response Time
10.8%
Solution Rate
30.8%
Average Ratings
40%
Customer Retention Rate
66.7%
Category ranking
Retailers
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Pick n Pay - Asap lies about day of delivery

No resolution
Robert Menezes
Robert Menezes filed the complaint
5 March 2025
3rd time now that this has happened to me i place an order on ASAP after checking what time they say they can deliver to me and then once I have made the purchase the App states that the order will come tomorrow in the morning when im at work and then support offers me credit and an apology which doesnt help the fact that the things I ordered i needed this evening not tomorrow and i dont want credit i want the order that i placed based on the app saying it would be delivered today !!!!!

Fix your f-ing App already maybe speak to checkers as this has never happened with them.
Incident date: 5 March 2025
This complaint has been considered as not resolved.
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