Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

10%

Average Response Time

6%

Solution Rate

11.1%

Average Ratings

55%

Customer Retention Rate

50%

Category ranking

Supermarkets - Large Retail

1 Woolworths 25

2 Game 23

3 Pick n Pay 20.7

Retailers

0800 11 22 88
[email protected]

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Pick n Pay - Asap app

Vanessa Reddy filed the complaint

22 May 2022

I have ordered via the asap app on several occasions.. Due to my location the app defaults to the Musgrave store.. The store seems to mess up orders all the time and to rectify the order is not a priority. I never the the full order and twice now I have received items that I did not order.. The driver refuses to wait for me to check my order and the customer service rep from the app is not helpful at all.

Incident date: 22 May 2022

Vanessa Reddy rated the brand

18 July 2022

Pick n pay Musgrave is pathetic.. Worst service on the asap app..

Would you buy again? No

1/10

This complaint has been considered as not resolved.

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