Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
10%
Average Response Time
6%
Solution Rate
11.1%
Average Ratings
55%
Customer Retention Rate
50%
Category ranking
Retailers
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Pick n Pay - Asap app

No resolution
1/10
Vanessa Reddy
Vanessa Reddy filed the complaint
22 May 2022
I have ordered via the asap app on several occasions.. Due to my location the app defaults to the Musgrave store.. The store seems to mess up orders all the time and to rectify the order is not a priority. I never the the full order and twice now I have received items that I did not order.. The driver refuses to wait for me to check my order and the customer service rep from the app is not helpful at all.
Incident date: 22 May 2022
Vanessa Reddy
Vanessa Reddy rated the brand
18 July 2022

Pick n pay Musgrave is pathetic.. Worst service on the asap app..

This complaint has been considered as not resolved.
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