Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
37.5
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
11.7%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 37.5
2 Woolworths 25
3 Makro 23.3
Retailers
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Pick n Pay - Asap

No resolution
Cornelia Petronella Holtzhausen
Cornelia Holtzhausen filed the complaint
27 October 2023
I ordered on the the asap app from pick a pay lephalale for R7187.92
I struggled 3 days to gept my groceries delivered
After many calls whatsaopps and email they inform me my money will be paid in my account in 10 days
I the meanwhile i have to live
Wikus Fick just ignore me when i told him i cannot wait 10 days for my money
The fault was on there side not even on mine
Incident date: 27 October 2023
This complaint has been considered as not resolved.
Complaint #409923
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