Brand's performance

Weak

Satisfaction Index over the past 12 months.

Response Rate

25%

Average Response Time

8.8%

Solution Rate

28.6%

Average Ratings

55%

Customer Retention Rate

75%

Category ranking

Supermarkets - Large Retail

1 Pick n Pay 33.8

2 Shoprite 32

3 Woolworths 25

Retailers

0800 11 22 88
[email protected]

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Pick n Pay - Asap

Cornelia Holtzhausen filed the complaint

28 October 2023

I ordered groceries from Pick n Pay ASAP. They accept my order and i pay. After i pay the driver cancelled my order cause i life to far. When you registet even before you order they ask for your location pin
After 3 days they decide to cancel my order
Byt they want to pay my money back in 10 days not immediately
This is a joke sorry pick n pay i am furius i need my money in order to buy groceries now you decide to hold on it for 10 days more

This complaint has a private attachment.

Incident date: 28 October 2023

This complaint has been considered as not resolved.

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