Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
28.6%
Average Response Time
10%
Solution Rate
30.8%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Retailers
Is this your company? Click here

Pick n Pay - Accepts payment but declined order

No resolution
Conrad Wilson
Conrad Wilson filed the complaint
26 November 2022
I have placed a order on the Asap app this morning 26/11/2022 of R670+ for a few items and after completing the bank verification the merchant said successful and immediately received my SMS from my bank of the successful transaction however the app returned to the checkout page stating it has failed. No order history, no credit wallet funds and no reference of the order. I am so angry as these items were quick essentials for my morning
Incident date: 26 November 2022
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.