Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
21.1
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
10.5%
Average Response Time
6.3%
Solution Rate
11.8%
Average Ratings
55%
Customer Retention Rate
50%
Category ranking
Supermarkets - Large Retail
1 Woolworths 25
2 Game 23
3 Pick n Pay 21.1
Retailers
Is this your company? Click here

Pick n Pay - Absolutely poor service

No resolution
Elisma Schutte
Elisma Schutte filed the complaint
4 August 2021
I ordered stuff online on the ASAP app to be delivered as I do not have a vehicle. Firstly the estimated time of delivery has now changed 7 times. I placed my order at 12.21. My status of order only got updated at 16.49 to say they are busy with it. Up to now I haven't received my groceries however they require you to pay immediately.
Incident date: 4 August 2021
This complaint has been considered as not resolved.
Complaint #35121
289 views
0 comments
Report
Comments
This complaint has no comments yet.
Similar complaints
Pamela Ladlokova
Pamela Ladlokova
2 October 2024
Pick n Pay - Asap did not deliver my items

Pamela Ladlokova My order #18315251 I ordered a grocery through PnP ASAP on the…

Awaiting reply
Adele Percival
Adele Percival
19 September 2024
Pick n Pay - Still no refund - 3 weeks now!!!!

it has been almost 3 weeks since i had to cancel my clothing order, cause somewhere…

Awaiting reply
Rhulani Baloyi
Rhulani Baloyi
9 August 2024
Pick n Pay - Unethical practice

They canceled my order for no reason and now I am unable to reorder those Items…

No resolution

This page does not represent the brand's official online site. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. All visible contact information, image or logos are presented according to the information sent by the users and/or the distinctive signs that the brand presents in the market and in its communication.