Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Supermarkets - Large Retail
1 Shoprite 27.9
2 Makro 22.3
3 Spar 16.8
...
Pick n Pay1.5
Retailers
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Pick n Pay - Absolutely poor service

No resolution
Elisma Schutte
Elisma Schutte filed the complaint
4 August 2021
I ordered stuff online on the ASAP app to be delivered as I do not have a vehicle. Firstly the estimated time of delivery has now changed 7 times. I placed my order at 12.21. My status of order only got updated at 16.49 to say they are busy with it. Up to now I haven't received my groceries however they require you to pay immediately.
Incident date: 4 August 2021
This complaint has been considered as not resolved.
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