Pick n Pay
Pick n Pay
Supermarkets - Large Retail
Brand's performance
36.8
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
28.6%
Average Response Time
10%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Supermarkets - Large Retail
1 Pick n Pay 36.8
2 Shoprite 32
3 Woolworths 25
Retailers
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Pick n Pay - Absolutely poor service

No resolution
Elisma Schutte
Elisma Schutte filed the complaint
4 August 2021
I ordered stuff online on the ASAP app to be delivered as I do not have a vehicle. Firstly the estimated time of delivery has now changed 7 times. I placed my order at 12.21. My status of order only got updated at 16.49 to say they are busy with it. Up to now I haven't received my groceries however they require you to pay immediately.
Incident date: 4 August 2021
This complaint has been considered as not resolved.
Complaint #35121
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