Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
11.7%
Solution Rate
33.3%
Average Ratings
55%
Customer Retention Rate
75%
Category ranking
Retailers
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Sjoerd Beute
Sjoerd Beute
29 October 2024
Resolved
6/10
Pick n Pay - Pick and pay

Issue resolved - Thank you

Resolved
6/10
Pamela Ladlokova
Pamela Ladlokova
2 October 2024
Resolved
5/10
Pick n Pay - Asap did not deliver my items

Pamela Ladlokova My order #18315251 I ordered a grocery through PnP ASAP on the 28/09/2024. My order was cancelled and when I checked my bank account the amount…

Resolved
5/10
Nicky Day-Anderson
Nicky Day-Anderson
29 July 2024
Resolved
1/10
Pick n Pay - Disgusting service, no delivery, now saying it was delivered. i demand my money back

At 8h47 on Sunday the 28th July 2024 I placed an order for various items. At noon the delivery was still not made so I called the ASAP customer care centre. This…

Resolved
1/10
Danielle
Danielle
5 July 2024
Resolved
10/10
Pick n Pay - Nippy wors

Hi I bought nippy wors today at Pick n Pay in wynberg made it tonight and It didn't taste like nippy wors, and it broke while making and it didn't have a nice taste…

Resolved
10/10
Tshepo
Tshepo
2 October 2023
No resolution
1/10
Pick n Pay - Door guard

To whom it may concern Today I went to pic n pay qauliSave dobsonville First of all I did not see a parcel counter as I was carrying my Man Bag pack Went into the…

No resolution
1/10
LELANIE ROBERTS BAXTER
LELANIE BAXTER
26 September 2023
No resolution
1/10
Pick n Pay - Failure to resolve missing items complaint

REF: 925077 I am writing to draw your immediate attention to a serious issue with my recent online order, #0026459670. I am deeply dissatisfied and disappointed…

No resolution
1/10
Thea van Steenderen
Thea Steenderen
24 August 2023
No resolution
1/10
Pick n Pay - Bad quality matches

Matches are inferior quality

No resolution
1/10
Amanda Saayman
Amanda Saayman
23 August 2023
No resolution
1/10
Pick n Pay - Vals combo

Plattekloof PnP op 22/8/23 besoek. Groot uitstalling van vrugte met 'n kennis bordjie any 4 PnP fruits for R100. Neem toe 4 sakkies. By die kassiere lui dit indivudeel…

No resolution
1/10
NADIA MOOSA
NADIA MOOSA
15 June 2023
No resolution
10/10
Pick n Pay - Management not helpful

I visited the store at Midway Mews in Midrand to purchase a few essential items. I noted Parmalat 400g assorted processed cheese on special . The emphasis being…

No resolution
10/10
Carol-Ann
Carol-Ann
28 March 2023
No resolution
1/10
Pick n Pay - Refund order : 6455515

I am now beyond fed-up with the non-existent service from P&P ASAP ! Refund was requested on the 3rd March and to date no money in my account!!!!! Can I please…

No resolution
1/10