Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
0%
Solution Rate
20%
Average Ratings
30%
Customer Retention Rate
100%
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Pharmacy Direct - Wrong medication

No resolution
5/10
Sophia Marsh
Sophia Marsh filed the complaint
25 October 2022
We have to receive our chronical medication from Pharmacy Direct if you are with Bonitas. i don't have a probleme with that, but they service is not customer friendly. Twice now I have received only half of my medication dispence by the same persone. Then I have to phone them to complain and take another day of from work to wait for the delivery. It seems nothing is done if you complain and they never get back to you. It whould be nice if Bonitas can look into this probleme when they use this company.
Incident date: 25 October 2022
Sophia Marsh
Sophia Marsh rated the brand
27 December 2022

Prices are affordable. Communication can be better about deliveries

This complaint has been considered as not resolved.
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