Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
0%
Solution Rate
20%
Average Ratings
30%
Customer Retention Rate
100%
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Pharmacy Direct - Extreme delay in hypertension medication putting me at risk

No resolution
Daryl Henning
Daryl Henning filed the complaint
4 November 2022
part of my hypertension medication was held back - i was not informed as to the reason. On calling I paid the balance Tuesday 25th I called Thursday 27th to confirm receipt of payment. Payment was received and outstanding medication was to sent - processes. Today is the 4th September and it is 3days without my medication. I have followed up on Tuesday 1st November and informed that the pharmacy had failed to issue. I was assured that the medication would be sent as an urgent . I followed up Wednesday and Thursday with no success. I was assured that I would have received it. Today is now the 8th day since I logged the call. I find this unacceptable and perturbed by teh Russian Roulette being played with lives -including mine. Please help!!!
Incident date: 4 November 2022
This complaint has been considered as not resolved.
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