Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Mr Price 15.4
3 Markhams 10.1
...
PEP1.5
Retailers
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nonhla mabuyakhulu
nonhla mabuyakhulu
19 March 2024
Awaiting reply
PEP - The most horrific service ever!

Yesterday after work, I went to Pepcell Jozini mall to purchase a C to C car cable charger and a type C/USB charger. I handed her the cable to cashier to pay. She…

Awaiting reply
return not accepted
return accepted
17 January 2024
No resolution
PEP - Lazy/ no help

Good day I purchased a bottle at the Pep Home store in Liberty Promenade on the 16/01/2024. I then went home and prepared my daughter for school for the next day.…

No resolution
Anita
Anita
21 December 2023
No resolution
1/10
PEP - Bad service

Good day I made use of the courier service at PEP. The lady in the store asked me must they send it with the 3-5 day or the 7-9 day. I asked for the quickest way…

No resolution
1/10
Khonzeka
Khonzeka
29 November 2023
No resolution
1/10
PEP - Parcel drop off

I went to drop paxi parcels at Prominade mall pep 8777 .The cashier was nice and helping me with parcels and Roxy (staff) told the cashier to stop what she’s doing…

No resolution
1/10
Nella
Nella
3 November 2023
No resolution
PEP - Bad customer care at balfourpark jhb

4 years ago I did complain about the bad service and treatment at pep in Balfour Park pep. There is no assistance at all, the staff members is always in the storeroom…

No resolution
Boitshoko lesley
Boitshoko lesley
9 September 2023
No resolution
PEP - Poor customer services

Respected Sir/Madam, I'm writing this to complain about Japhney who is working at one of your store in kimberley [PEP HOME Shop 5573] situated in NEW PARK.  This…

No resolution
Smangele Nwocha
Smangele Nwocha
9 June 2023
No resolution
PEP - Fraud and disrespect

Around 2020 I had to send money home so I went to a pep around my area as it was my first time doing pep money send I didn't know what was required I got to the…

No resolution
Braam Meyer
Braam Meyer
29 April 2023
No resolution
PEP - Bad service and worse treatment

So I go into the PEP appliance store In Elarduspark and the mngr is at the counter. I say:" sorry to bother , but can I pls get a balance check on my Bank card".…

No resolution
Immaculate
Immaculate
6 March 2023
No resolution
PEP - Harrassment

I have been harassed by an employee at pep home and I have laid a complain about that to her manager but nothing seem to have been done because it's the same

No resolution
Lerato Mabeta
Lerato Mabeta
2 November 2022
No resolution
PEP - Bad service

Afternoon Hope this finds you well. I had a bad experience with your Protea Glen store. I went in with a Shein package to return it and was told they don't have…

No resolution