Brand's performance
9.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Mr Price 13.7
3 Markhams 10.1
...
Pep Stores9.3
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Pep Stores - Wrongful sell

No resolution
charne
charne filed the complaint
5 July 2022
I asked Sylvia from pep bronkhorstpruit if paxi sent to door to which she replied yes, she charged us for the bag. When it came to sending she said no they do not send to door and cannot refund the money as she has already closed the bag. So we walked out with a R60 bag with which I can do nothing because she could not understand a simple question asked by a client. This is very terrible service
Incident date: 5 July 2022
This complaint has been considered as not resolved.
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