Brand's performance
3.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
13.3%
Customer Retention Rate
16.7%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Pep Stores3.7
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Pep Stores - Rude staff

No resolution
NOLUTHANDO
NOLUTHANDO filed the complaint
27 May 2023
Visited pep by the rank was treated rudely by the cashier named Xoliswa,I then asked for the manager who identified herself as Hlengiwe ,she tried her level best to address the situation but the rude Xoliswa was having none of it,she wouldn't budge she proceeded and called another customer and showed no sympathy or acknowledge her terrible behavior. She wouldn't apologize,she uttered that she rather lose her job than apologize. Imagine someone saying that in such economy!!! Xoliswa is rude, unprofessional and think she's irreplaceable. I wonder how many customers have had to deal with her behavior and said nothing. Please deal with her accordingly.Maybe she needs to have a training on customer service
Incident date: 27 May 2023
This complaint has been considered as not resolved.
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