Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
Pep Stores1.5
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Pep Stores - Pep home stellenbosch

No resolution
Unathi filed the complaint
24 October 2023
I went to Pep Home Stellenbosch Eikestad mall on the 24th of October 2023 at 17:50 only to find out that they had closed their doors. All staff were present inside they told me that they will not assist me as they had closed their tills. I only wanted to fetch my PAXI parcel and had travelled a long distance. For them to tell me that they have closed their tills and they will not assist me when it is not even time for them to close is artery ride and incompetent. You are more than welcome to view the camera’s. I request that you please look in to this and ensure that this issue is addressed. Thank you.
Incident date: 24 October 2023
This complaint has been considered as not resolved.
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