Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Pep Stores1.5
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Pep Stores - Lost of package

No resolution
1/10
Chrissandra
Chrissandra filed the complaint
15 January 2024
On the 15/12/23 my mother went to send a package for me at pep store.The bag 3-5days was purchased her id and details was taken and she left.We never received sms's.We went back to the store to enquire.the package could not be traced because the details was never entered.The manager of the store asked my mother to point out who helped her but the cashier's name is on the slip.According to him he does not know who to held accountable because even the couriers dont have the package.He is not helpful although on the slip the terms and conditions are quite clear on what must happen.There is always someone that he is waiting for to tell him what to do when my mother go to the store to enquire.
This complaint has a private attachment.
Incident date: 15 December 2023
Chrissandra
Chrissandra rated the brand
21 March 2024

They do not care about customer service

This complaint has been considered as not resolved.
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