Brand's performance
3.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
12.9%
Customer Retention Rate
14.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Pep Stores3.4
Is this your company? Click here

Pep Stores - Lack of customer care

No resolution
Sarah Kamati
Sarah Kamati filed the complaint
3 January 2023
The security guard that works at the mondesa woermanbrock pepstore has been continuously misbehaving with customers. I’ve witnessed it myself aswell. I understand that it is the stores policy to charge everyone exiting the store but he also insisted and violently wanted to touch me in a very uncomfortable way.
I am a mutual customer to the pep store and i am sincerely hurt by the way that security guard handles customers.

The reason I’ve decided to complain about it is cause he has done it continuously and today on the 03of Janunary 2023 time 12:13 he tried to get his hands into my pockets again. So unprofessional isnt it

Would it not be better if a female person was also appointed as a security guard to search the ladies when going out of the shop.
It is so embarrassing for a male security to be searching a female everytime they leave the store as people around her might assume shes a thieve

Ive set my complaint cause im really hurt and I wouldn’t want to shop at pep store if this continues and ive told my friends about it and they also agree that it is all wrong
Please handle this before he tries to touch the wrong women
Thank you.
Incident date: 3 January 2023
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.