Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 16
3 Nike 10
Pep Stores1.5
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Pep Stores - Insults from store staff

No resolution
Siphosakhe Simelane
Siphosakhe Simelane filed the complaint
8 July 2021
Was insulted by staff at greenstone pep store on the 01/06/2021 and nothing has happened after me laying a complaint on that day. Have made follow ups 4 times and being promised that the area manager is going to call me. It looks like the area manager doesn't want to get my side of the story, proving that he/she doesn't care about customer's treatment in your stores. Can't wait 6 weeks for a call as a customer. Can this please be attended
Incident date: 1 June 2021
Siphosakhe Simelane
20 July 2021
Still waiting for feedback
This complaint has been considered as not resolved.
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