Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Markhams 25.5
3 PEP 15.9
...
Pep Stores1.5
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Pep Stores - Disappointing customer service

No resolution
Morne Carlinsky
Morne Carlinsky filed the complaint
15 December 2022
I went to Pep Clothing in Tsakani Mall yesterday, as I urgently needed to get some PJ's and slippers for my kids who are leaving today, it was 17:45pm, when I entered the store, they close at 18:00pm, already this one lady by the name of ZUZU was mopping a section and so rudely pushed my daughter away who didn't see her busy there, I actually apologized to this lady after she PUSHED MY DAUGHTER, and received an attitude, as I wanted to go to the girl's section underwear, when she was done mopping, I asked her so politely can I plz pass, to which I got the most disgusting look ever, I asked over 4 times and she continued giving me dirty looks and went on talking to another man who was in the store also to buy but they were in a personal convo ever since we entered the shop, it took my husband to ask her if there's a problem, to which she once again, very rudely just clicked her tongue at us and said "whatever", I feel very disappointed, as we were nothing but polite and this is the attitude we received, I know they were closing soon and it took me less then 10min to get what I needed, still trying to be polite. I have never experienced such disgusting treatment from Pep at Carnival Mall or Tsakani Square....SHAME ON YOU ZUZU, please go and learn some customer service
Incident date: 14 December 2022
This complaint has been considered as not resolved.
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