Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Pep Stores1.5
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Pep Stores - Cellphone warranty

No resolution
Zinzi Khumalo
Zinzi Khumalo filed the complaint
23 May 2022
I purchased a Samsung A2 core at your Pep Home store in Fourways Mall December of 2021 last year.
2 weeks ago the phone stoped charging I returned it back as it's still under warranty I then now today get an SMS that the phone has been booked for repairs and I need to accept or decline a quote from Vodacom fourways.
I called and found out I need to pay for access upon fixed of a screen.
I never booked that phone for a screen repair so it was working fine it just stopped charging.
I want my refund back if these phone is not under the 24 months warranty .
I am told by Vodacom I dont have in insurance.
I want my refund before I take this matter up with the ombudsman
Incident date: 23 May 2022
This complaint has been considered as not resolved.
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