Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
Pep Stores1.5
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Pep Stores - Cell phone voucher

No resolution
Linda Mabaso
Linda Mabaso filed the complaint
2 September 2023

I bought airtime on the 12th of July 2023 at 15:09:24

When I try to load the airtime didn't go through I then phoned MTN to find out why I was failing to load

They told me that the airtime was used and it was used on a 07 3 number

I asked them when was the airtime used they told me that it was used at the same date at 3:10 p.m. the first a time and the second time was used at 3:11 p.m.

I then contacted the store which is the PEP cell in umlazi mega City where purchase the airtime I was then sent to pillar to post up until today my matter has not been resolved it is frustrating because I purchase this airtime for my own purpose use I still have the slip with all serial numbers and PIN numbers this is so frustrating whom should I contact because your store now is rejecting me and also MTN is sending me back to the store

May I please be contacted on my number below 08347 80005
Incident date: 2 September 2023
Linda Mabaso
16 September 2023
Up until now nobody has ever bothered picking up a phone and calling me and to find out what is my complain
This complaint has been considered as not resolved.
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