Brand's performance
3.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
13.3%
Customer Retention Rate
16.7%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Pep Stores3.7
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Pep Stores - Cash send

No resolution
Nandipa Tshawekazi Manana Gabani
Nandipa Gabani filed the complaint
30 January 2023
I was sending money but I gave someone else's number not mine but I put 1 digit wrong now whoever received the sms took the money, what I would like to ask is when it comes to the pin can you please go back to the old ways where the sender gives receiver the withdrawal number and pin but can have an option to withdraw from the ATM. This can help someone else as well.
Incident date: 28 January 2023
This complaint has been considered as not resolved.
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