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Satisfaction Index over the past 12 months.
Response Rate
Average Response Time
Solution Rate
Average Ratings
Customer Retention Rate
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
Pep Stores1.5
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Pep Stores - Bad service and incorrect clothing sizing

No resolution
Michael Larsen
Michael Larsen filed the complaint
18 August 2023
Yesterday i bought a pack of two by size 16" short sleeve shirts.
Having bought shirts for roughly 30 years, i am well aware of my neck and collar size.
when i treid the shirt on at home , it was far too small and returned to your store at Pine Crest Centre.
an assistant then gave me a replacment shirt with a collar size 17" , which for all intents and purposes should be correct.
I was stunned by the attitude of the cashier who had the nerve to ask we who is going to buy this now? and then proceeded to make me wait while she repacked each shirt - GREAT CUSTOMER SERVICE.
To add insult to injury, i get home and try on the new size 17" shirt and believe it or not, this shirt is still too small!!
As i write this letter, i am sitting looking at a Signature 41 cm shirt which i bought from Edgard which fits me fine.
under normal circumstances, I would simply return it but after what i experiences today, i am dreading getting into a confrontation with your very unfriendly staff.
Please advise how i am to overcome this problem as well as how this bad service in your store at Shop 306 Pine Crest Centre will be addressed.
This complaint has a private attachment.
Incident date: 18 August 2023
This complaint has been considered as not resolved.
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