Brand's performance
3.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
12.9%
Customer Retention Rate
14.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Pep Stores3.4
Is this your company? Click here

Pep Stores - #216722

No resolution
1/10
Sonto
Sonto filed the complaint
29 November 2022
I'm not quite with the service I received in Pep cell pongola I went there for sending out paxi kore the lady was so rude then she spoke English in such a way that she's emphasizing every word I tried avoiding all that until she started shouting at me mind you I'm a store manager so I know what customer service is she then told me to never come back ko Pep I should use the courier guy.... so much for a brand ambassador to be promoting other businesses instead of winning all the customers
Incident date: 29 November 2022
Sonto
Sonto rated the brand
7 January 2023

Poor customer service

This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.