How can I contact PEP?

You can contact the brand by phone (+27 21 937 2300) or via the following email pepcustomercare@tenacityinc.co.za

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

PEP | Complaints Book

Name: PEP
Rating: 22.0

Brand's performance

22.0

/100

Weak

Satisfaction Index over the past 12 months.

Response Rate

20%

Average Response Time

Solution Rate

20%

Average Ratings

Customer Retention Rate

100%

Category ranking

Men's and Women's Clothing

1 Lacoste 36.8

2 Puma 34

3 Markhams 31.5

...

PEP22

Retailers

+27 21 937 2300
[email protected]

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Sizwe Gwala

Featured

PEP - Poor customer service

Good afternoon, I would like to report a bad customer service that I have experienced in one of your stores in Shallcross. I came to send a parcel for my sister via PAXI and upon my arrival I noticed that the queue was long and within a minute it became…

No resolution

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