Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
13.3%
Average Ratings
20%
Customer Retention Rate
25%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - Wrong destinations

No resolution
Elisha
Elisha filed the complaint
20 January 2023
I'm very disappointed, I'm a regular customer who send every week parcels away.... One of the cashier's made a mistake to send the parcel D532014228581 to a wrong pep in capetown strand street and I suppose to be pep in Strand capetown.. I wanted them to send it to pep in strand but the lady told me they can't do that.. I was willing to pay for the paxi again BECOZ it will damage the my product to send it back to me and than again to capetown.... No one can help me or told me what I can do... BECOZ it will cost the customer alot of petrol to go fetch it by that destination....
Incident date: 20 January 2023
This complaint has been considered as not resolved.
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