Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

5.6%

Average Response Time

0%

Solution Rate

6.7%

Average Ratings

10%

Customer Retention Rate

0%

Category ranking

Express Courier - National

1 PAXI 5.4

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

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PAXI - The parcel is not delivered

Balebetse Makolomakwe filed the complaint

20 October 2022

i went to Pep to send my parcel to P6350 on the 05/10/2022 the delivery date was supposed to be the 12/10/2022.i have been calling the callcentre everyday they all promised to call me back.the sad part is they dont have answers for what happend to the parcel.i am so dissapointed and sad because i have paid and now they cannot even assist me.this is worsed customer service i have ever received.

Incident date: 5 October 2022

This complaint has been considered as not resolved.

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