Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

11.1%

Average Response Time

0%

Solution Rate

14.3%

Average Ratings

20%

Customer Retention Rate

25%

Category ranking

Express Courier - National

1 PAXI 13.8

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

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PAXI - Stolen parcels

Hope Lesese filed the complaint

9 December 2022

I am an unhappy customer, informing you of my parcels which were stolen by either PEP or Paxi , I sent parcels via PEP on the 16th of November 2022, from PEP store Kimberley CBD to Orange farm, Johannesburg, however when they arrived at they're destination they were open and my kids new clothes were missing , I would like you to attend to this matter as i will be taking it further to the authorities, The clothing items were worth alot and I spent my last money.

Incident date: 9 December 2022

This complaint has been considered as not resolved.

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