Brand's performance
13.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
0%
Solution Rate
14.3%
Average Ratings
20%
Customer Retention Rate
25%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - Stolen parcels

No resolution
Hope Lesese
Hope Lesese filed the complaint
9 December 2022
I am an unhappy customer, informing you of my parcels which were stolen by either PEP or Paxi , I sent parcels via PEP on the 16th of November 2022, from PEP store Kimberley CBD to Orange farm, Johannesburg, however when they arrived at they're destination they were open and my kids new clothes were missing , I would like you to attend to this matter as i will be taking it further to the authorities, The clothing items were worth alot and I spent my last money.
Incident date: 9 December 2022
This complaint has been considered as not resolved.
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