PAXI - Stole my money

On 1 January 2023 I dropped of 8 parcels to be sent home to cape town from soweto as I was moving back home.

The bags were sealed, and as an extra precaution, since your t&c's state that it is the customer's responsibility to make sure all bags are sealed, the closure was re-inforced with sellotape.

There is nothing mentioned in the T&C's of the contract to indicate that this is not allowed.

The shop assistant advised that the parcels would be rejected by the courier once there is additional tape on the packet, since this can result in allegations of theft by your staff. I told them they can contact me to verify that I was the one who put sellotape on the bags and confirm that they should send the parcels as is.

However, each bag has its own bar-code, and I am certain that these codes can be marked as damaged, and new bags could be issued.

As it stands we have paid R799.60 for 8 plastic packets that are useless! I want new bags to be issues