Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

0%

Solution Rate

12.5%

Average Ratings

18%

Customer Retention Rate

20%

Category ranking

Express Courier - National

1 PAXI 12.2

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

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PAXI - Paxi parcel not received

Eve filed the complaint

21 May 2022

A parcel was sent for me from Nelspruit using PAXI on the 4th of May, it is the 18th May and nobody at Paxi customer care can give me an answer. I was treated UNBELIEVABLY BADLY by Nosphiwe on PAXI Whatsapp. She flatly refused to engage with me, and eventually I closed our communication, because she was trying to be clever.(I have screen grabs of the conversation) I would like to know where my parcel is and why am I been treated this badly by Pep PAXI?

Incident date: 18 May 2022

This complaint has been considered as not resolved.

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