Brand's performance
13.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
12.5%
Average Response Time
0%
Solution Rate
13.3%
Average Ratings
20%
Customer Retention Rate
25%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - Paxi not scanning parcels for a week that has to go out for delivery

No resolution
Charné Van Der Linde
Charné Linde filed the complaint
18 May 2023
Pep Paxi parcel has been sent out on 12 May 2023 for delivery up until 18 May 2023 Parcel has arrived at destination store and not been scanned that it has been received so parcel has been laying there and not scanned that it has arrived at destination store and ready for collection due to an Offline problem for almost a week
No sms for collection for a week

This is UNACCEPTABLE !!!!
Incident date: 18 May 2023
This complaint has been considered as not resolved.
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