Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

12.5%

Average Response Time

0%

Solution Rate

13.3%

Average Ratings

18%

Customer Retention Rate

20%

Category ranking

Express Courier - National

1 PAXI 12.6

Pepkor Holdings Limited

+27 860 007 294
PO Box 6100, Parow East, 7501
36 Stellenberg Road, Parow Industria
[email protected]

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PAXI - Parcel taking too long to receive

Queen Manyani filed the complaint

16 March 2023

I have been waiting for my parcel simce in the 5th of March 2023...when I track my parcel they said it will be delivered today but I didn't get any message. I did go into the full details of the tracking most of the time it is there at the Hub unattended Im very disappointed. Track number is D532014811105

Incident date: 16 March 2023

This complaint has been considered as not resolved.

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