Brand's performance
3.6
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
3.4%
Average Response Time
0%
Solution Rate
3.6%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - Parcel no delivery

No resolution
Eve
Eve filed the complaint
18 May 2022 (edited on23 May 2022)
A parcel was sent for me from Nelspruit using PAXI on the 4th of May (7 to 9 days delivery option) it is now the 21st May and nobody at Paxi customer care can give me an answer. I was treated UNBELIEVABLY BADLY by Nosphiwe on PAXI Whatsapp. She flatly refused to engage with me, and eventually I closed our communication, because she was trying to be clever.(I have screen grabs of the conversation) I would like to know where my parcel is and why am I been treated this badly by Pep PAXI. Management at PEP in my town are just as clueless as to why my parcel is so badly overdue. HOWWWW???
Incident date: 18 May 2022
This complaint has been considered as not resolved.
Comments

My complaint has been resolved, Thank you PAXI