Brand's performance
12.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
10.5%
Average Response Time
0%
Solution Rate
11.1%
Average Ratings
20%
Customer Retention Rate
25%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - Lost parcel

No resolution
Dawie van Aswegen
Dawie Aswegen filed the complaint
17 October 2022
I was supposed to receive my parcel on 11/10/2022. On 12/10/2022 I enquired about the location of my parcel because the tracking details was last updated on 05/10/2022 that said my parcel left PKL Joburg Hub. I called Paxi support and they said they have to equire from their courier (PKL), but they can only communicate via email and PKL will take about four hours to respond then they will get back to me. Needles to say that I had to call Paxi again afte 5 hours. They have received an email from PKL which just stated that they cannot locate my parcel. I called again on 13/10/2022 and 14/10/2022 and received the same response "We have to send an email and Bla Bla Bla. I didn't enquire again until today, 17/10/2022, and I received exactly the same response. They also told me that they are not allowed to give out any supervisor's or manager's details and they cannot disclose the location of PKL. How pathetic is this that nobody want to take responsibility to fid my parcel. How can a business with such pathetic consumer support still be allowed to operate
Incident date: 12 October 2022
This complaint has been considered as not resolved.
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