Brand's performance
4.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
4.2%
Average Response Time
0%
Solution Rate
4.2%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Pepkor Holdings Limited
  • +27 860 007 294
  • PO Box 6100, Parow East, 7501
    36 Stellenberg Road, Parow Industria
  • [email protected]
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PAXI - Lost item

No resolution
Tebogo Mobeane
Tebogo Mobeane filed the complaint
1 December 2023
I sent a parcel worth R1860 with paxi in September till today I don't know what happened to the parcel, when I called them to ask about my parcel, they told me it is lost, they told me to claim for insurance, but the insurance only want to give me R500 for the parcel that cost R1860, they say because I didn't take insurance, the same insurance that no one informed me about when I went to send my parcel. I am not happy at all. Paxi service is really bad. where can I report this company called paxi I hate it with all my heart. I really need help to get my money back. The worst part is they said that the R500 they want to pay will be paid to me 2 weeks ago but till today I haven't received any payment.
Incident date: 1 December 2023
Tebogo Mobeane
15 December 2023
I sent a parcel worth R1860 with paxi in September till today I don't know what happened to the parcel, when I called them to ask about my parcel, they told me it is lost, they told me to claim for insurance, but the insurance only want to give me R500 for the parcel that cost R1860, they say because I didn't take insurance, the same insurance that no one informed me about when I went to send my parcel. I am not happy at all. Paxi service is really bad. where can I report this company called paxi I hate it with all my heart. I really need help to get my money back. The worst part is they said that the R500 they want to pay will be paid to me 2 weeks ago but till today I haven't received any payment.
Tebogo Mobeane
15 December 2023
I sent a parcel worth R1860 with paxi in September till today I don't know what happened to the parcel, when I called them to ask about my parcel, they told me it is lost, they told me to claim for insurance, but the insurance only want to give me R500 for the parcel that cost R1860, they say because I didn't take insurance, the same insurance that no one informed me about when I went to send my parcel. I am not happy at all. Paxi service is really bad. where can I report this company called paxi I hate it with all my heart. I really need help to get my money back. The worst part is they said that the R500 they want to pay will be paid to me 2 weeks ago but till today I haven't received any payment.
This complaint has been considered as not resolved.
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